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It's time to say goodbye

L’Agent by Agent Provocateur has now closed. Head to Agent Provocateur for the best in luxury lingerie, swimwear, outerwear and accessories, with new ranges landing every month.

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Our privacy policy

For queries relating to previous orders, including returns and refunds, please get in touch via customerservice@lagentbyap.com

Should you wish to return your order for an exchange or refund, please return to us within 14 days of the order receipt. We will be unable to refund any orders that fall outside of the 14 working days.

Returns checklist

  1. Complete and enclose the returns form enclosed with your order
    The returns form must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds. If a form has not been enclosed with your order, please contact us at customerservice@lagentbyap.com.
  2. Products and packaging must be returned in their original state

    Lingerie - please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.

    Labels & packaging - all items must be returned in their original condition and packaging, with all labels attached.

    Hosiery - we cannot accept returns on hosiery once packs have been opened.
  3. Please send all returns via a recorded delivery method We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.

References to "L'Agent" "we", "us" or "our" throughout www.lagentbyap.com ("the Website") are to Agent Provocateur Limited trading as L’Agent by Agent Provocateur. The use of the Website and the purchase of any products ("Products") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you.

There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the Website. Access to the Website may be suspended, restricted or terminated at any time.

Links to other websites
We accept no responsibility for web sites or other information, practices or products of other parties linked to the Website. Your dealings with persons found via the Website are between you and such persons and we will not be liable for any loss or damage arising out of such dealings.

Contract Information
Products supplied from the Website are supplied by Agent Provocateur limited, a company registered in England and Wales whose company registration number is 10640672 and VAT number is 918206137 whose registered office address is at 55 Loudoun Road, St John's Wood, London, United Kingdom, NW8 0DL.

Your submission of an order represents an offer to purchase the Products indicated by you and it is not binding on us until we have notified you that an order has been accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Products are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Agent Provocateur shall not be obliged to sell you those products.

As well as selling via the Website, we sell our product through mail order via the telephone (available throughout the world) and stores. Normally, prices on the Website are the same as the prices in catalogues currently being mailed, or on offer in our stores. However, prices may differ with a catalogue (or a store) because: (i) We have a Special Offer on the Website, in a Catalogue or in a store (ii) The catalogue you have may have been replaced by a more up to date catalogue. As a result, we cannot guarantee that all prices are the same. We reserve the right to amend prices throughout the life of the catalogue with prices being correct as of going to print. Store prices can only be met in the store where the products are offered.

Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites, social media networks and profiling) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than L’Agent. We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area and to other companies in connection with the above purposes. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement. However, we will not pass your information on to any other company or other third parties for their own marketing purposes unless you have agreed for us to do so.