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Agent Provocateur shall only use personal data collected during your use of this website in accordance with all relevant United Kingdom data protection legislation.
Personal information you submit, such as your name and address, is saved and used to fulfil your orders and provide customer service. In case you allowed us to, we are going to provide you with information on new products or news relating to Agent Provocateur. Data analyses and statistics on user behaviour on our website are done to improve our services for you and will not identify any individuals.
We do not share your personal data with any third party for their marketing purposes. We reserve the right to disclose your information if requested by the police or any regulatory or Government authority in connection with any investigations concerning your activities while visiting the site.
We make all reasonable efforts to safeguard the security of your personal data and operate using the most advanced data-encryptions. However, please be aware that we cannot guarantee the security of any data submission done over the internet.
We may collect information such as your name, postal addresses, billing address, telephone number and email address when you:
- Place an order from our website
- Create an account at www.agentprovocateur.com
- Subscribe to the Agent Provocateur newsletter
- Shop in an Agent Provocateur boutique
- Return an item or make an exchange
- Inquire about our services
- Receive a gift voucher/package
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or send you important service updates. If you also give us permission to contact you for promotional purposes, we promise to only send you information about products, services or events that we think are relevant to you.
If for any reason you do not want to receive promotional emails, simply click the unsubscribe link included at the bottom of every email we send, or log in to your Agent Provocateur online account and change your communication preferences. Please note that any requests to update your personal information by postal mail or phone may take up to ten days to process.
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are and how they are used.
These changes will not affect the way in which you currently use our website.
What is a cookie?
Cookies may be set by the website you are visiting ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies').
Our cookies policy
Cookies are not harmful to your computer and are used in almost all commercial websites. At Agent Provocateur, our cookies are not used to collect any sensitive information about you. So we won't make any records of your credit card details or anything that can identify you personally. The cookies that we use will help to improve your experience of the site, allowing you to enjoy the full remit available.
What to do if you don't want cookies to be set
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.