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Delivery & Returns
If you wish to ship internationally, your order will come from our UK warehouse (please visit our UK and International site).
|US||Standard||2-3 Working Days||$20|
Due to technical issues, US express shipping is currently unavailable.
We ship orders 5 days a week. Please note that any order received after 2pm EST on a Friday will leave on the following Monday.
Please be aware that orders placed after 2pm prior to a weekend or public holiday will not be processed and despatched until the next business day.
We collect sales tax for orders delivered to the following states (this will be calculated at checkout): California, Florida, Illinois, Massachusetts, Nevada, New Jersey and New York.
All L’Agent by Agent Provocateur orders require a signature on receipt. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left regarding redelivery.
Taxes & Duties
All shipments outside the USA may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.
Request to cancel or amend your order
When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.
Unfortunately we are unable to ship to BFPO and APO/FPO addresses.
L’Agent by Agent Provocateur is committed to delivering beautiful product and great service every time you shop with us. We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, simply return to us within the time frame below.
1. Complete and enclose the returns form that came in your order
The returns form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at email@example.com
2. Products and packaging must be returned in their original state
Lingerie - please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.
Labels & packaging - all items must be returned in their original condition and packaging, with all labels attached.
Hosiery - we cannot accept returns on hosiery once packs have been opened.
3. Please send all returns via a recorded delivery method
We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.
Returns need to be sent to the below address:
4. Return within 14 days of order receipt
Outside of the 14 working days, refunds will be processed at our discretion.
Please note that we only offer size exchanges. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (Credit card or PayPal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
We do not cover your shipping costs to return items to us.
For Boutique Purchases
For items purchased in a boutique you will need to return your item in-store within 14 days of purchase. L'Agent by Agent Provocateur Boutiques do not offer refunds. Goods must be returned within 14 days of purchase for exchange. Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We do not accept returns of Sale items.
If you have any queries regarding the status of your order, please visit our CONTACT US page.