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Delivery & Returns

If you wish to ship internationally, your order will come from our UK warehouse (please visit our UK and International site).

Destination Service Delivery window Cost Last Order Dates for Christmas
US Standard 2-3 Working Days $20 Thursday, December 20th
Express Next Working Day
(order by 1pm GMT)
$40 Thursday, December 22nd
 

We ship orders 5 days a week. Please note that any order received after 2pm EST on a Friday will leave on the following Monday. 

Please be aware that orders placed after 2pm prior to a weekend or public holiday will not be processed and despatched until the next business day. 

Express orders must be placed by 2pm EST for a same day dispatch.

Christmas 

We know Christmas can be a busy time, so we’ve extended our returns policy for the festive period. Online purchases made from the 1st November onwards can be returned or exchanged until 8th January 2017.

Sales Tax

We collect sales tax for orders delivered to the following states (this will be calculated at checkout): California, Florida, Illinois, Massachusetts, Nevada, New Jersey and New York.

Insurance

All L’Agent by Agent Provocateur orders require a signature on receipt. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left regarding redelivery.

Taxes & Duties

All shipments outside the USA may be subject to import duties and taxes, which are levied once a shipment reaches your country. Payment of these is necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.

Request to cancel or amend your order

When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.

Delivery restrictions

Unfortunately we are unable to ship to BFPO and APO/FPO addresses.


RETURNS

L’Agent by Agent Provocateur is committed to delivering beautiful product and great service every time you shop with us. We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, simply return to us within the time frame below.

Returns checklist

1. Complete and enclose the returns form that came in your order

The returns form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at customerservice@lagentbyap.com

2. Products and packaging must be returned in their original state

Lingerie - please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.

Labels & packaging - all items must be returned in their original condition and packaging, with all labels attached.

Hosiery - we cannot accept returns on hosiery once packs have been opened.

3. Please send all returns via a recorded delivery method

We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.

Returns need to be sent to the below address:

 
L'Agent Returns Department
Kuehne + Nagel Logistics, Inc
324 Half Acre Road
Cranbury
NJ 08512
USA
 

4. Return within 14 days of order receipt

Outside of the 14 working days, refunds will be processed at our discretion.

Exchanges

Please note that we only offer size exchanges. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website.

REFUNDS

Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (Credit card or PayPal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.

Returns costs

We offer free returns on orders sent to the US. If you prefer to use a different method of shipping for returning your items, we are not able to refund any costs that you incur.

For returns from outside the USA, we will refund postage up to the value of your outbound shipping charge, upon request and with a valid proof of posting.

For Boutique Purchases

For items purchased in a boutique you will need to return your item in-store within 14 days of purchase. L'Agent by Agent Provocateur Boutiques do not offer refunds. Goods must be returned within 14 days of purchase for exchange. Goods can only be exchanged if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We do not accept returns of Sale items.

Need Help?

If you have any queries regarding the status of your order, please visit our CONTACT US page.